m711 Frequently Asked Questions

m711 requires one government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth certificate. Upload a clear photograph or scan of the document through the Account Settings panel. Verification is typically completed within 2 hours during business hours. Accounts that are not verified cannot process withdrawals above ৳5,000.

No — m711 strictly permits only one account per person, per device, and per household. Operating multiple accounts is a violation of the Terms and Conditions and will result in all linked accounts being permanently closed, balances voided, and any pending withdrawals cancelled. If you have forgotten your login credentials, use the password reset option on the login page rather than creating a new account.

You can reset your m711 password in under two minutes. On the login page, click "Forgot Password", enter the email address or mobile number linked to your account, and follow the instructions in the reset message you receive. For security, reset links expire after 15 minutes. If you do not receive the reset message within 5 minutes, check your spam folder or contact m711 support at [email protected].

To permanently close your m711 account, email [email protected] with the subject line "Account Closure Request" from the email address registered to your account. Include your registered mobile number for identity confirmation. Any remaining balance will be returned to your verified withdrawal method before closure is completed. Note that if you are closing your account due to gambling concerns, m711 also offers self-exclusion options that are faster to activate.

m711 offers pre-match and live in-play betting on cricket matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI series, Test matches, and Bangladesh Tigers fixtures. You can bet on match winner, top batsman, total runs, number of wickets, over/under markets, and dozens of ball-by-ball markets during live play. Odds are updated in real time, and all bets are settled in BDT. Minimum bet per selection starts at ৳50.

Yes, m711 is fully optimised for mobile play on both Android and iOS devices without requiring any app download. Simply open m711.io in your mobile browser (Chrome, Firefox, or Safari), log in, and the entire game library — including live cricket betting, slots, live casino, and fishing games — is accessible via a responsive mobile interface. The mobile experience supports all payment methods including bKash and Nagad.

The RTP on m711 slot games varies by title and provider, but the platform's slot portfolio averages between 95% and 97% RTP. Popular Pragmatic Play titles like Gates of Olympus carry a published RTP of 96.5%, while NetEnt and Microgaming titles typically range from 95.8% to 97.1%. RTP is a long-term statistical measure and does not guarantee results for any individual session. Each m711 game uses a certified Random Number Generator (RNG) audited for fair play.

Yes, all games available on m711 use certified Random Number Generator (RNG) technology provided by internationally recognised game studios including Pragmatic Play, Evolution Gaming, and Microgaming, each of which holds third-party fairness certifications. m711 operates on SSL-encrypted infrastructure to protect all player data and financial transactions. The platform does not manipulate game outcomes — results are entirely determined by the RNG of each game provider.

The minimum age to register and play on m711 is 21 years. This is a strict, non-negotiable requirement that applies to all players regardless of their location. Age is verified during the KYC process using official identity documents. Any account found to belong to a person under 21 years of age will be permanently closed, all deposits will be refunded, and any winnings will be voided. m711 takes its responsibility to prevent underage gambling with the utmost seriousness.

m711 provides a full suite of responsible gaming tools accessible from Account Settings under the Responsible Gaming tab. You can set daily, weekly, or monthly deposit limits, loss limits, and session time reminders at any time. Limit reductions take effect immediately; increases require a 24-hour cooling period. If you need a break, the time-out feature suspends your account for 24 hours, 7 days, or 30 days. For longer breaks, self-exclusion from 6 months to permanent closure is also available.

To self-exclude from m711, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Available periods are 6 months, 1 year, 3 years, 5 years, or permanent. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. Any remaining balance is returned to your verified payment method. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and the team will process it within one hour.

m711 customer support is available 24 hours a day, 7 days a week including all Bangladeshi public holidays. The primary contact channel is email at [email protected] — responses are typically delivered within 30 to 60 minutes for standard enquiries. For responsible gaming requests or urgent account issues, use the subject line "URGENT" to flag your message for priority handling. All support is conducted in English. There is currently no phone support line.